Airbag recall, Honda serves customers at home – Car News

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JAKARTA – Honda has made it easier for owners of Honda CR-V, Honda Civic, Honda City, Honda Accord and others who are affected by the airbag inflator recall. Convenience lies in the form of replacing these components in every home.

This policy was taken into account of the Covid-19 pandemic which forced a number of local governments to impose PSBB (large scale social restrictions).

This recall campaign for the inflating airbag is being conducted as a precautionary measure against the possibility of a situation where the airbag could over-deploy due to excessive gas pressure in the inflating component of the airbag, which could result in serious injury and/or death to the driver and/or front passenger at the time of the accident.

To obtain an in-home airbag inflator replacement service, customers need to make an online reservation through the E-Care application, in-home repair services through Home Service or Pick-up Service.

  • Through the E-Care application, consumers can register their vehicle and obtain a program for replacing the Inflator Airbag component.
  • Meanwhile, for consumers who are still reluctant to leave their homes due to the COVID-19 pandemic, Honda is offering a collection service where the consumer’s car will be collected from the dealership to replace the inflating airbag component at the dealer.
  • Home Service will bring Honda technicians to the consumer’s home to replace the Airbag Inflator component.
  • Consumers may also call or go directly to the nearest Authorized Honda Dealership to register their vehicle, or call Honda Customer Service at 0-800-1446-632 (toll free) Monday through Friday, 08:00 to 17:30 WIB.

Since the inception of this campaign, Honda has made various efforts to inform and encourage consumers whose cars have been identified to replace parts at authorized Honda dealerships by sending notifications directly to identified vehicle owners at their last registered address or telephone number. by mail and Whatsapp. Apart from that, Honda also cooperates a lot with the Honda car user communities in Indonesia. [Idr]

List of models affected by the airbag inflator recall:

  1. Honda Civic 2001-2011
  2. Honda Flow 2002-2006
  3. Honda CR-V 2002-2012
  4. Honda Accords 2003-2013
  5. Honda City 2004-2013
  6. Honda Jazz 2004-2014
  7. Honda Odyssey 2004-2008
  8. Honda Liberato 2009 – 2015
  9. Honda Brio 2013-2014

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